Shipping and Deliveries

SHIPPING TO THE UK 

All orders are ready and will be shipped from our UK warehouse and we will process these as soon as the order is confirmed. 

Shipping usually takes 3 - 7 working days. 

Please note: Our warehouse is closed on Sundays. Orders will be processed on the following Monday. 

 

SHIPPING TO THE US

All orders will be shipped from our UK warehouse.

Shipping usually takes 3 - 7 working days. 

Additional shipping fees will be added to orders to Mainland US. 

 

WORLDWIDE SHIPPPING 

All orders will be shipped from our UK warehouse.

Shipping usually takes 3 - 7 working days. Please allow additional time and fees for shipping to remote areas. 

 

REFUNDS OR DAMAGED ORDERS

Below conditions are required in claiming a full refund or replacement for damaged good(s):

1) You open the claim with us by submitting a ticket within 48 hours of receipt*, plus providing us with the order number, item name and all photos of the package, including inner and outer box, courier bag, wrapped bubbles and product photos

2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from the courier or any other relevant parties

*The receiving date is the date that parcel status shown as ‘delivered’. After 48 hours of receipt, we will deem you to have received the parcel in good condition and therefore we regret that all claims will not be proceeded thereof.

 

LOST PARCELS 

Below conditions are required in claiming a full product value refund or replacement if you suspect your parcel(s) is/are lost:

1) You open the claim with us by submitting a ticket within 14 business days* after the tracking is sent to you
2) Satisfactory investigation proof or courier confirmation of physical loss or damage of the goods obtained from the courier or any other relevant parties

*We may not be able to open investigation cases with the courier for cases reported to us after 14 calendar days of the tracking provided.